Mental health crisis

What we know is that the experience of one person and their perception of a mental health crisis are as unique and individual as the person and what for one person may feel manageable may for another person feel completely devastating or overpowering.

A mental health crisis may take a number of forms including, but not limited to, anxiety or panic attacks, psychotic experiences such as hallucinations, feelings of paranoia, relapse of a serious mental illness or thoughts of suicide or acts of self harm.

Support for people in crisis

Somerset Partnership provides a range of services across the county to support people who are experiencing a mental health crisis.

Home Treatment Teams. These services are provided to people living in Somerset who require intensive, daily support and who may otherwise be likely to be admitted to in-patient care.

Inpatient admission.  Located across the county the mental health inpatient services provide assessment and treatment for people suffering from acute mental health problems. There is a team of specialist mental health doctors, nurses and therapists who work closely with the Home Treatment team.

Other useful contacts

Somerset County Council Emergency Duty Team (EDT)

The Local Authority out of hours service (available from 17.30 - 08.30) deals with emergency or urgently distressing situations.  The team covers the Local Authority’s statutory responsibilities under mental health, child care and welfare legislation.  It is provided on an out of hours basis, including weekends and bank holidays.

Adult Tel: 01823 368244

Children Tel: 0300 123 2327

Childline ChildLine is a private and confidential service for children and young people up to the age of 19

Contact 0800 1111

CALM - Confidential helpline providing a listening, information and support service for men.

Contact 0800 58 58 58 (17:00 – 00:00 7 days a week)

Mind Infoline – Offering advice and support information on a range of topics including, types of mental health problem, where to get help, medication and alternative treatments and advocacy.

Contact 0300 123 3393 (09:00 – 18:00 Mon – Fri, except for bank holidays) SMS 86463

Nightline – Lists contact information for support and listening services run in colleges and universities across the United Kingdom. Please see the website for the contact details for your area.

Papyrus HOPEline – This is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to, children, teenagers and young people up to the age of 35 who are worried about how they are feeling and to anyone who is concerned about a young person.

Contact 0800068 4141 (Mon – Fri 10:00 – 22:00, Weekends 14:00 – 22:00 and Bank holidays 14:00 – 17:00) Email SMS 07786 209697

Samaritans – A  confidential support service for helping people to explore their options, understand their problems better, or just be there to listen.

Contact 116 123 (24 hours a day 7 days a week) Email

Somerset Direct – Children's Social Care aims to work with parents, carers and young people in a partnership based on respect, equality and fairness, and to offer advice and support before a situation reaches crisis point. We also work in partnership with, and may refer to, other services and community groups, including education, health, housing, benefits agencies and the police.

Contact 0300 123 2224

SANE – SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. 

Contact 0300 304 7000 (16:30 – 22:30, 7 days a week)

Switchboard – Provides listening and support services for lesbian, gay, bisexual and transgender communities across the UK.

Contact 0300 330 0630 (10:00 – 23:00 7 days a week)

Crisis Care Concordant – Somerset Declaration statement

We will work together with other partner organisations in Somerset to improve the system of care and support so that people experiencing a mental health crisis are kept safe. We will assist them to find the help they need − whatever the circumstances − from whichever of our services they turn to first. We will work together to prevent a crisis occurring whenever possible, through intervening at an early stage.  You can read the full version of the declaration by following this link to the Crisis Concordant Somerset Declaration on the Somerset Clinical Commissioning Group’s website.