Employee & Team of the month - September 2017

Date: 18 September 2017

Every month we celebrate a team and individual staff member who has gone above and beyond their role to deliver great patient care, better patient or carer experience or who have truly demonstrated the Trust’s values in their work in whatever role they have – front-line, back office or support staff.

Employee of the Month

This month's employee of the month is Lee Lock, Health Care Assistant at Mary Robertson Ward, South Petherton Community Hospital.

Lee was nominated by Helen Rowe, Ward Sister. Helen said:

“Lee always approaches every day with a big smile. He is kind, caring and always willing to help whenever able. He gives exceptional care to our patients, and also works hard within our team. He is calm and patient, will always help as much as he can, even if it means leaving late.

“Lee is a working example of our trust values, particularly working together. This was highlighted to me significantly over July. Lee is very flexible, and frequently changes his shifts at a moment’s notice."

Team of the Month

Our team of the month is Intensive Dementia Support Service – IDSS at Magnolia House, Yeovil.

The IDSS team was nominated by Dr Lucy Knight, Old Age Psychiatrist and Interim Deputy Medical Director.  Lucy said:

“Magnolia ward had to temporarily close due to staff shortages, and the Intensive Dementia Support Service was set up at the point that the ward shut, with only 3 weeks notice. The staff from the ward were redeployed into the new team, and during the 3 week notice period, new pathways, processes and job roles were created. 

“Many of the staff involved in starting the new team had no community experience and had worked for many years on Magnolia ward, so the closing of the ward was a difficult and upsetting experience for them.

“However, they have all engaged with commitment and determination in the new IDSS. They have focussed on the training that has been delivered, and taken on community patients with positivity and a strong compassionate approach. They have worked with me and the team manager to discuss processes in the service and have raised appropriate concerns when needed. They have demonstrated a strongly patient centred focus, and have been willing to work in new situations in a very different way, in a positive and caring manner."