Andy Heron, Chief Operating Officer at Somerset Partnership NHS Foundation Trust said:
“We have now concluded our investigation into a family’s concerns about the care of a patient at Dene Barton Community Hospital, and I have, together with Dawn Dawson, Trust Director of Patient Care, now met with members of the family to share our findings and apologise again for the shortcomings in our care.
“We take all complaints very seriously and we are extremely grateful to the family of this patient who alerted us to their concerns. While the investigation found some examples of good patient care, there were also instances of verbal abuse where the patient was not treated with dignity and respect by a small number of staff at the hospital. This is completely unacceptable and falls far below the standards of care and compassion we expect. The Trust has now taken appropriate action to address this with the individual members of staff involved.
“As a Trust we are making sure that we learn from this case and that we share those lessons right across the organisation.”