Patients praise food and care environment at our community hospitals and mental health units

Date: 05 January 2018

Somerset’s community hospitals and mental health wards have been given a seal of approval from patients in their annual PLACE (Patient Led Assessment of the Care Environment) review.

The Somerset Partnership-run facilities were each assessed by a PLACE team, which included patients in six categories: cleanliness, the quality of ward food, privacy, dignity and wellbeing, condition, appearance and maintenance of its buildings, and how dementia and disability friendly services were.

These checks take place every year and the Somerset Partnership-run facilities scored above the national average on each of the six categories.

Overall, Somerset Partnership scored 99.73 per cent for cleanliness, 95.34 per cent for food available on the wards, 90.72 per cent for privacy, dignity and wellbeing, 97.45 per cent for condition, appearance and maintenance, 87.11 per cent for dementia and 90.93 per cent for disability.

Results

 

Cleanliness %

Ward food %

Privacy, Dignity and Wellbeing %

Condition, Appearance and Maintenance %

Dementia %

Disability %

Somerset Partnership Scores 2017

99.73

95.34

90.72

97.45

87.11

90.93

National Average Scores

98.05

90.34

85.10

93.67

75.94

83.76

 

PLACE assessments were introduced by the NHS in April 2013 as a way of seeking feedback from patients themselves on how the environment and services at hospitals and other NHS centres could be improved.