Patients vote Somerset Partnership a great place to rest, recouperate and recover

Date: 04 January 2016

Somerset Partnership’s 13 community hospitals and nine mental health wards have been given a big thumbs up from patients in their annual review of the food, cleanliness, privacy and dignity, general maintenance and décor of the wards.  

These checks – called PLACE (Patient Led Assessment of the Care Environment) assessments – are conducted each year and for the first time this year also include a judgement on how dementia-friendly the wards are for patients.

This year, Somerset Partnership, the NHS trust which runs Somerset’s community hospitals and mental health wards, was above the national average on each of the five categories judged by patients.

Results - Somerset Partnership - (National Average)

Cleanliness  99.88%  (97.57%)
Food  90.82%  (88.49%)
Privacy, dignity and wellbeing  92.87%   (86.03%)
Condition, appearance and maintenance 96.60% (90.11%)
Dementia friendly 94.14% (74.51%)

Edward Colgan, Trust Chief Executive of Somerset Partnership NHS Foundation Trust welcomed the results and said:

“Good environments matter. Every NHS patient should be cared for with compassion and dignity in a clean, safe environment. Where standards fall short, patients should be able to draw it to the attention of the Trust and hold the service to account.

“That is why we conduct PLACE assessments each year, to give patients and their representatives a vote on how our hospital and ward environments rate and whether they need improvement.

“I am very proud of our results this year. They demonstrate the hard work our hospital cleaners, kitchen staff, estates managers and community and mental health ward staff do to make the ward the very best place possible for patients. It means that they get the very best chance of responding to treatment and making a speedy recovery.

“I am especially proud of the excellent results we have achieved on dementia friendly scores. We have invested in significant refurbishment of our community and mental health wards to make them safe and comfortable for our patients with dementia and I am pleased this work is being received well.”