Time To Talk - hospital kicks off month of feedback

Date: 02 February 2017

The Patient Advice and Liaison Service (PALS) at the Somerset Partnership NHS Foundation Trust kicked off a month of listening to patients at Bridgwater Community Hospital for national #TimeToTalk day.

Time To Talk is a national event encouraging peopel to chat about mental health issues with their family and friends. PALS Manager Lucy Nicholls said: "We are focusing on patient and carer feedback during February - in a project we've called #FeedbackFebruary - and Time To Talk day gave us a great opportunity to get out and talk to patient and their families at Bridgwater Community Hospital.

Bridgwater Community Hospital is a great hub with so many services from maternity to x-ray to the Minor Injury Service. We spoke to around 100 patients and their families who were being seen by all these services and were happy to chat and give us feedback - especially when offered a cup of tea and a biscuit when they were waiting!

One lady wrote us a note saying that it was lovely to chat, especially for older people who might not have anyone else to talk to.

We'd like to thank all the patients who took the time to chat to us and to give us feedback about the services at the hospital."

If you would like to feedback about NHS services, you can contact the PALS team on pals@sompar.nhs.uk, 01278 432022 or via or website, latest news Feedback February is coming.

Picture shows PALS Officer Jenny Langdon