In making our services responsive, we make sure that people get the individual support, care and treatment they need,; that they (and the people that matter to them) are involved in relevant decisions, and that they are listened and responded to in a way that recognises and respects their preferences, best interests, needs and concerns
We demonstrate this by monitoring:
- complaints and commendations
- themes and trends in contacts and comments made, and concerns raised with our Patient Advice and Liaison Service
- patient/service user involvement and engagement with our services.
We publish all this information each quarter in the Trust Quality Report