A message from our Chairman
As a carer you perform a vital role. At Somerset Partnership we recognise and value the contribution that you make and we want to support the work you do.
Firstly, we recognise that carers have needs of their own and we want to help if we can. For people who are caring for someone who is a patient of the mental health services of Somerset Partnership we can carry out an assessment of your needs and seek ways to help. For example we may be able to provide a short break from your caring role, or take steps to ensure your own health care needs are addressed or that an assessment of your needs is carried out.
Secondly, we appreciate that you have experience and knowledge of the needs of the person you care for. We want to work in partnership with you to identify and meet those needs. That is why we are committed to the Triangle of Care, which is a way of working that ensures there is a strong relationship between the person receiving care, the professionals who provide that person with support and you, the carer. We will ensure, as far as we are able, that you are involved in decision making and are fully informed about any action we are taking.
Thirdly, we want to use your expertise to help us in the development of services. We will do this by listening carefully to your feedback about the work we do and the services we provide. We can also arrange for you to contribute to meetings and planning events where we discuss our future plans if that is something that would interest you.
Finally, we will provide information to help you find the help you need. Some of this information will be in written form, but we also provide a carers website and organise an annual carers’ conference.
This charter sets out exactly what we promise to do for you. I would like to thank the many people who have worked hard to put it, and the services it describes, together.
Most of all, I would like to thank the many carers across Somerset who day in, day out help our patients and who support some of the most vulnerable people in our community. If you are one of those carers please let us help you - and please let us know how we are doing, so we can constantly strive to do better.
Chairman, Somerset Partnership NHS Foundation Trust, 2015