Dental helpline

What is the dental helpline?

The dental helpline is a service designed to offer dental advice and/or appointments for urgent dental treatment; as described below.  

Patients who require “emergency” care are those requiring immediate attention in order to minimise the risk of serious medical complications or prevent long-term dental complications. This means they are most likely to present with:

  • Uncontrollable bleeding following extractions
  • Rapidly increasing swelling around the throat or eye
  • Trauma to the teeth or jaw

 Patients who require “urgent” care are those requiring attention for:

  • severe dental and facial pain not controlled by over-the-counter preparations
  • significant dental and soft tissue acute infection

The dental helpline number is 0300 123 7691.  Alternatively you can email  

You will need to provide your name, telephone number and a description of the dental problem, and your call or email will be returned within one hour.

If you are in pain and not registered with a dentist you will be provided with an appointment to see a general dental practitioner.

If you are in pain but you are already registered with a dentist then your dentist has a duty of care to see you and provide emergency care. However you can ring the dental helpline for out of hours advice.

For a list of NHS dentists that are currently taking on new patients, please call our dental helpline is 0300 123 7691 or email us at

Our boundaries include West Somerset and Sedgemoor, Taunton Deane, South Somerset and Mendip.

If you live outside this area, we will be unable to help you. The following numbers might be useful to you

North Somerset / Bath / Bristol NHS 111

Dorset is NHS 111