How you can access your records

The Data Protection Act 1998 allows you to find out what information about you is held on computer and in certain paper records. This is known as a ‘right of subject access’. If you would like to see your records you can make a written request to us. You are entitled to receive a copy of your records and do not have to give a reason for the request, however, there may be a charge, to cover the administrative costs.

Consent will be required when requesting information relating to someone else. To make such a request, please refer to “contact us” part of the website.

Queries, comments, concerns or objections

Should you have any queries or objections in relation to how we use your information or if you require this guide in an alternative format such as large print (or another language) please contact our Information Governance Lead via email InformationGovernanceTeam@sompar.nhs.uk.

Access to Records

You have the right to get a copy of the information that we hold about you. This is known as a subject access request.

You can make a request under the Data Protection Act to us and ask us to supply you with copies of both paper and computer records and related information.  You can download the Personal Information Request Form here.  

If you are the representative of a deceased individual you are required to specify the exact information required, as the Trust is only allowed to release information for a specified purpose under the Access to Health Records Act 1990.  You can download the Access to Health Records Request here.

If you want to make a request, you should contact us as follows:

Information Governance Team
Trust headquarters
Somerset Partnership NHS Foundation Trust
2nd Floor, Mallard Court
Express Park
Bristol Road
Bridgwater   TA6 4RN

Tel: 01278 432000
Fax: 01278 432001

Email: Access2Records@sompar.nhs.uk

You have the right at any time to request your information is not used in this way and to have your objections heard. We will comply with your request where we are able to do so in accordance with the law. We will discuss with you how this may affect our ability to provide care or treatment and any alternatives available to you.

To provide a safe, professional and efficient service, we need to keep information on record. Your personal details will be handled with sensitivity and confidentiality. We would encourage all patients to make sure their details are correct and kept up to date, especially if you change your name, address or telephone number. If you think any information we hold about you is not accurate, please let us know.

You have the right to view your records and request mistakes are corrected, but not to change the content as this may be clinically unsafe. If you are not happy with an opinion or comment, we will add your comments to your record.

We use your information in accordance with legislation such as the Data Protection Act 1998, the NHS Care Record Guarantee and the NHS Confidentiality Code of Conduct, all of which can be accessed online or posted on request. If you feel we are not following these commitments in any way, please tell us and we will fully investigate your concerns.

General Information Governance enquires please contact

Information Governance and Records Manager
Trust headquarters 
Somerset Partnership NHS Foundation Trust 
2nd Floor, Mallard Court 
Express Park 
Bristol Road 
Bridgwater TA6 4RN

Email: InformationGovernanceTeam@sompar.nhs.uk

Tel: 01278 432000